{"id":8077,"date":"2019-11-07T11:34:52","date_gmt":"2019-11-07T04:34:52","guid":{"rendered":"https:\/\/dtmconsulting.vn\/?p=8077"},"modified":"2020-11-25T16:44:38","modified_gmt":"2020-11-25T09:44:38","slug":"khach-hang-dang-can-gi","status":"publish","type":"post","link":"https:\/\/dtmconsulting.vn\/en\/khach-hang-dang-can-gi\/","title":{"rendered":"Doanh nghi\u1ec7p c\u00f3 th\u1ef1c s\u1ef1 bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ea7n g\u00ec?"},"content":{"rendered":"

M\u1ed9t doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 t\u1ed3n t\u1ea1i m\u00e0 kh\u00f4ng li\u00ean t\u1ee5c n\u1ed7 l\u1ef1c \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang c\u1ea7n g\u00ec!<\/span><\/p>\n

H\u00e3y kh\u00e1m ph\u00e1 xem s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n c\u00f3 t\u1ea1o \u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c? C\u00f3 t\u1ea1o l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng? H\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u v\u1eadt ch\u1ea5t v\u00e0 t\u00ecnh c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng. Sau \u0111\u00f3 cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 trung th\u00e0nh v\u1edbi c\u00f4ng ty c\u1ee7a b\u1ea1n. <\/span><\/p>\n

Thu th\u1eadp th\u00f4ng tin<\/strong> ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i qu\u00e1 t\u1ed1n k\u00e9m. B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o c\u00e1c kh\u1ea3o s\u00e1t email \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 tham gia v\u00e0o s\u00e0n b\u00e1n h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u r\u1ea5t nhi\u1ec1u xem kh\u00e1ch h\u00e0ng \u0111ang c\u1ea7n g\u00ec, mu\u1ed1n g\u00ec ch\u1ec9 b\u1eb1ng c\u00e1ch h\u1ecfi v\u00e0 l\u1eafng nghe. Ngo\u00e0i ra \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam, b\u1ea1n th\u1eadm ch\u00ed c\u00f3 th\u1ec3 h\u1ecfi h\u1ecd m\u1ed9t ch\u00fat th\u1eddi gian ch\u1ec9 \u0111\u1ec3 \u0111i\u1ec1n v\u00e0o b\u1ea3ng c\u00e2u h\u1ecfi.<\/span><\/p>\n

C\u00e1c b\u01b0\u1edbc ti\u1ebfn h\u00e0nh<\/b><\/h1>\n

1. L\u1eafng nghe xem kh\u00e1ch h\u00e0ng c\u1ea7n g\u00ec<\/b><\/h2>\n

\"\"<\/p>\n

Cho d\u00f9 n\u00f3i chuy\u1ec7n \u0111i\u1ec7n tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng hay tr\u1ef1c ti\u1ebfp ti\u1ebfn h\u00e0nh kinh doanh. H\u00e3y d\u00e0nh m\u1ed9t ph\u00fat \u0111\u1ec3 h\u1ecfi kh\u00e1ch h\u00e0ng t\u1ea1i sao h\u1ecd mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/span><\/p>\n

G\u1ecdi \u0111i\u1ec7n tho\u1ea1i, vi\u1ebft th\u01b0 ho\u1eb7c gh\u00e9 th\u0103m kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 t\u00ecm hi\u1ec3u xem h\u1ecd c\u00f3 h\u00e0i l\u00f2ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 gi\u00e1 c\u1ea3 c\u1ee7a b\u1ea1n kh\u00f4ng. M\u1ed9t doanh nghi\u1ec7p t\u1eadp trung v\u00e0o vi\u1ec7c b\u00e1n h\u00e0ng h\u00f3a r\u1ebb nh\u1ea5t s\u1ebd kh\u00f4ng t\u1ed3n t\u1ea1i tr\u01b0\u1edbc c\u00e1c nh\u00e0 s\u1ea3n xu\u1ea5t b\u00e1n h\u00e0ng h\u00f3a t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi gi\u00e1 t\u01b0\u01a1ng t\u1ef1.<\/span><\/p>\n

2. Th\u00f4ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

Khi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0a ra ph\u1ea3n h\u1ed3i v\u1ec1 c\u00f4ng ty c\u1ee7a b\u1ea1n, h\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a h\u1ecd. Kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u01b0\u1ee3c th\u1eeba nh\u1eadn \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 b\u00ecnh lu\u1eadn. H\u1ecd kh\u00f4ng mu\u1ed1n b\u1ecb \u0111\u00e1nh gi\u00e1 kh\u00f4ng c\u00f4ng b\u1eb1ng n\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Cho ph\u00e9p kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n k\u1ec3 c\u00e2u chuy\u1ec7n c\u1ee7a m\u00ecnh. Cho ph\u00e9p h\u1ecd \u0111\u01b0a ra nh\u1eefng c\u00e1ch th\u1ee9c ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng<\/span><\/p>\n

3. Cung c\u1ea5p tr\u00ecnh di\u1ec5n s\u1ea3n ph\u1ea9m mi\u1ec5n ph\u00ed<\/b><\/h2>\n

N\u1ebfu b\u1ea1n l\u00e0 nh\u00e0 s\u1ea3n xu\u1ea5t, h\u00e3y t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1c<\/span>h h\u00e0ng hi\u1ec7n t\u1ea1i ho\u1eb7c t\u01b0\u01a1ng lai. Th\u00f4ng qua c\u00e1c b\u1ea3n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m l\u00e0 c\u00e1ch l\u00fd t\u01b0\u1edfng t\u00ecm hi\u1ec3u xem s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 \u0111\u00e1p \u1ee9ng mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng hay kh\u00f4ng. Li\u00ean l\u1ea1c v\u1edbi c\u00e1c nh\u00e0 b\u00e1o ng\u00e0nh th\u01b0\u01a1ng m\u1ea1i \u0111\u1ec3 cung c\u1ea5p th\u1eed s\u1ea3n ph\u1ea9m mi\u1ec5n ph\u00ed. \u0110i\u1ec1u \u0111\u00f3 \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y \u0111\u00e1nh gi\u00e1 to\u00e0n di\u1ec7n trong \u1ea5n ph\u1ea9m c\u1ee7a h\u1ecd. \u0110\u00f4i khi ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 hy v\u1ecdng. Nh\u01b0ng \u00edt nh\u1ea5t b\u1ea1n s\u1ebd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 th\u00e0nh c\u00f4ng c\u1ee7a s\u1ea3n ph\u1ea9m trong c\u00e1c \u1ee9ng d\u1ee5ng trong th\u1ebf gi\u1edbi th\u1ef1c.<\/span><\/p>\n

Ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c t\u00e0i kho\u1ea3n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a c\u00f4ng ty b\u1ea1n. Cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i sinh l\u1ee3i nh\u01b0 phi\u1ebfu gi\u1ea3m gi\u00e1 \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y th\u1eddi gian tr\u1ea3 l\u1eddi kh\u1ea3o s\u00e1t v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a s\u1ea3n ph\u1ea9m<\/span><\/p>\n

>>> Xem th\u00eam: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c insights t\u1ed1t?<\/a><\/p>\n

4. T\u00ecm hi\u1ec3u v\u1ec1 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n<\/b><\/h2>\n

\"\"<\/p>\n

N\u1ebfu th\u1ecb tr\u01b0\u1eddng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n kh\u00f4ng mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, h\u00e3y nghi\u00ean c\u1ee9u s\u1ef1 c\u1ea1nh tranh. Th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n. Kh\u00e1m ph\u00e1 nh\u1eefng ph\u1ea9m ch\u1ea5t n\u1ed5i b\u1eadt nh\u1ea5t c\u1ee7a c\u00e1c nh\u00e0 cung c\u1ea5p kh\u00e1c. Sau \u0111\u00f3, c\u1ed1 g\u1eafng t\u00e1i t\u1ea1o nh\u1eefng ph\u1ea9m ch\u1ea5t \u0111\u00f3 trong th\u1ef1c ti\u1ec5n kinh doanh h\u00e0ng ng\u00e0y c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Khi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a h\u01a1n ho\u1eb7c c\u00e1c \u01b0u \u0111\u00e3i mua h\u00e0ng h\u1ea5p d\u1eabn m\u00e0 b\u1ea1n kh\u00f4ng c\u00f3, h\u00e3y \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 t\u1ea1o ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh t\u01b0\u01a1ng t\u1ef1 c\u00f3 th\u1ec3 ki\u1ebfm \u0111\u01b0\u1ee3c doanh nghi\u1ec7p kh\u00e1ch h\u00e0ng l\u1eb7p l\u1ea1i<\/span><\/p>\n

5. Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn\u00a0<\/b><\/h2>\n

Cho d\u00f9 b\u1ea1n \u0111ang giao d\u1ecbch v\u1edbi m\u1ed9t d\u1ef1 \u00e1n d\u00e0i h\u1ea1n ho\u1eb7c b\u00e1n s\u1ea3n ph\u1ea9m t\u1ea1i ch\u1ed7. H\u00e3y lu\u00f4n n\u00f3i r\u00f5 v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng c\u00e1c l\u1ef1a ch\u1ecdn kh\u00e1c t\u1ed3n t\u1ea1i \u0111\u1ec3 gi\u00fap h\u1ecd \u0111\u00e1p \u1ee9ng v\u00e0 n\u00e2ng cao nhu c\u1ea7u c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n

Hi\u1ec3n th\u1ecb cho kh\u00e1ch h\u00e0ng ph\u1ee5 ki\u1ec7n v\u00e0 ph\u1ed1i h\u1ee3p c\u00e1c s\u1ea3n ph\u1ea9m n\u00e2ng cao s\u1ef1 quan t\u00e2m s\u1ea3n ph\u1ea9m ch\u00ednh c\u1ee7a h\u1ecd. B\u1ea1n s\u1ebd t\u0103ng doanh s\u1ed1 v\u00e0 mang l\u1ea1i c\u1ea3m gi\u00e1c y\u00ean t\u00e2m v\u1ec1 ki\u1ebfn \u200b\u200bth\u1ee9c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/span><\/p>\n

>>> Xem th\u00eam: 5 b\u00ed m\u1eadt th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng chia s\u1ebb th\u01b0\u01a1ng hi\u1ec7u<\/a><\/p>\n

6. Tr\u1ea5n an kh\u00e1ch h\u00e0ng r\u1eb1ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n s\u1ebd \u0111\u00e1p \u1ee9ng mong \u0111\u1ee3i c\u1ee7a h\u1ecd<\/b><\/h2>\n

Ch\u00ednh s\u00e1ch trao \u0111\u1ed5i kh\u00f4ng c\u00f3 c\u00e2u h\u1ecfi, b\u1ea3o \u0111\u1ea3m ho\u00e0n l\u1ea1i ti\u1ec1n ho\u1eb7c b\u1ed3i th\u01b0\u1eddng b\u1eb1ng ti\u1ec1n kh\u00e1c c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y ni\u1ec1m tin c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n

Theo Wikihow<\/p>","protected":false},"excerpt":{"rendered":"

M\u1ed9t doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 t\u1ed3n t\u1ea1i m\u00e0 kh\u00f4ng li\u00ean t\u1ee5c n\u1ed7 l\u1ef1c \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang c\u1ea7n g\u00ec! H\u00e3y kh\u00e1m ph\u00e1 xem s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n c\u00f3 t\u1ea1o \u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c? C\u00f3 t\u1ea1o l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng? H\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh […]<\/p>","protected":false},"author":17,"featured_media":12274,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[74,128],"tags":[656],"class_list":["post-8077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-chia-se-kien-thuc","tag-insights-khach-hang",""],"_links":{"self":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/8077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/comments?post=8077"}],"version-history":[{"count":8,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/8077\/revisions"}],"predecessor-version":[{"id":12275,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/8077\/revisions\/12275"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media\/12274"}],"wp:attachment":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media?parent=8077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/categories?post=8077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/tags?post=8077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}