{"id":4854,"date":"2018-12-27T11:32:11","date_gmt":"2018-12-27T04:32:11","guid":{"rendered":"https:\/\/dtmconsulting.vn\/?p=4854"},"modified":"2019-11-27T09:55:16","modified_gmt":"2019-11-27T02:55:16","slug":"lieu-nhan-vien-cua-ban-co-cham-soc-tot-khach-hang-tiem-nang","status":"publish","type":"post","link":"https:\/\/dtmconsulting.vn\/en\/lieu-nhan-vien-cua-ban-co-cham-soc-tot-khach-hang-tiem-nang\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1ebf n\u00e0o cho \u0111\u00fang?"},"content":{"rendered":"<p>Kh\u00e1i ni\u1ec7m Marketing 4.0 kh\u00f4ng c\u00f2n xa l\u1ea1 v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi, ph\u01b0\u01a1ng ph\u00e1p marketing n\u00e0y k\u1ebft h\u1ee3p t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u00e1y m\u00f3c \u0111\u1ec3 k\u1ebft n\u1ed1i ng\u01b0\u1eddi v\u1edbi con ng\u01b0\u1eddi.\u00a0<span class=\"text_exposed_show\"><br \/>\nVai tr\u00f2 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 trung t\u00e2m, h\u1ecd c\u00f3 quy\u1ec1n h\u01a1n, mu\u1ed1n nhi\u1ec1u tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n v\u1eady n\u00ean trong m\u1ed7i giai \u0111o\u1ea1n trong qu\u00e1 tr\u00ecnh ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p ph\u1ea3i t\u1ed1i \u01b0u h\u00f3a n\u00f3, ch\u1ec9 m\u1ed9t l\u1ea7n c\u00f3 tr\u1ea3i nghi\u1ec7m hay ti\u1ebfp x\u00fac l\u00e0m h\u1ecd kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng \u0111\u1ee7 \u0111\u1ec3 kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf b\u1ea1n ngay, ch\u01b0a k\u1ec3 v\u1edbi tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c \u0111\u00f3 h\u1ecd s\u1eb5n s\u00e0ng \u0111i chia s\u1ebb v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c trong khi tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c th\u00ec h\u1ecd \u00edt chia s\u1ebb h\u01a1n nhi\u1ec1u.<br \/>\nNhi\u1ec1u doanh nghi\u1ec7p v\u00e0 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o hi\u1ec3u \u0111i\u1ec1u \u0111\u00f3 nh\u01b0ng d\u01b0\u1eddng nh\u01b0 hi\u1ebfm khi th\u1ec3 hi\u1ec7n n\u00f3 qua nh\u1eefng h\u00e0nh \u0111\u1ed9ng, cam k\u1ebft c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec3n h\u00ecnh l\u00e0 vi\u1ec7c trong t\u00e2m l\u00fd c\u1ee7a nh\u00e2n vi\u00ean m\u1ed7i c\u00f4ng ty h\u1ecd \u0111\u1ec1u cho r\u1eb1ng vi\u1ec7c ch\u0103m s\u00f3c, h\u1ed7 tr\u1ee3 v\u00e0 \u0111\u00e1p \u1ee9ng kh\u00e1ch h\u00e0ng l\u00e0 c\u1ee7a b\u1ed9 ph\u1eadn support, ch\u0103m s\u00f3c, kinh doanh hay marketing. \u0110i\u1ec1u n\u00e0y l\u00e0 h\u1ec7 qu\u1ea3 d\u1ec5 hi\u1ec3u c\u1ee7a vi\u1ec7c truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9 c\u00f4ng ty k\u00e9m, nh\u00e2n vi\u00ean kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c v\u0103n h\u00f3a doanh nghi\u1ec7p. L\u1eddi khuy\u00ean c\u1ee7a c\u00e1 nh\u00e2n t\u00f4i l\u00e0 m\u1ed7i doanh nghi\u1ec7p n\u00ean th\u1ec3 hi\u1ec7n b\u1eb1ng v\u0103n b\u1ea3n v\u00e0 quy \u0111\u1ecbnh \u0111\u1ec3 m\u1ecdi c\u00e1 nh\u00e2n \u0111\u1ec1u bi\u1ebft, hi\u1ec3u v\u0103n h\u00f3a v\u00e0 \u0111\u1ecbnh h\u00ecnh chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a h\u1ecd. V\u00ec h\u00ecnh \u1ea3nh doanh nghi\u1ec7p gi\u1edd \u0111\u00e2y kh\u00f4ng c\u00f2n l\u00e0 h\u00ecnh \u1ea3nh doanh nghi\u1ec7p mu\u1ed1n truy\u1ec1n th\u00f4ng \u0111\u1ebfn kh\u00e1ch h\u00e0ng, n\u00f3 \u0111a d\u1ea1ng v\u00e0 \u1ea3nh h\u01b0\u1edfng t\u1eeb nhi\u1ec1u y\u1ebfu t\u1ed1 h\u01a1n r\u1ea5t nhi\u1ec1u nh\u1ea5t l\u00e0 trong c\u00e1c l\u1ea7n ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng.<br \/>\nNgo\u00e0i ra, \u0111\u1ec3 gia t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng tr\u1ea3i nghi\u1ec7m v\u1edbi kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p n\u00ean c\u00f3 m\u1ed9t th\u01b0\u1edbc \u0111o chu\u1ea9n m\u1ef1c v\u1edbi vi\u1ec7c th\u01b0\u1edfng ph\u1ea1t c\u00f4ng b\u1eb1ng trong vi\u1ec7c &#8220;\u00fd th\u1ee9c v\u1ec1 kh\u00e1ch h\u00e0ng&#8221; nhi\u1ec1u h\u01a1n. T\u1ea1o th\u00eam nhi\u1ec1u \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p 1 c\u00e1ch nhanh ch\u00f3ng v\u00e0 thu\u1eadn ti\u1ec7n nh\u1ea5t.<br \/>\nV\u00ed d\u1ee5 nh\u01b0 \u0111\u1eb7t k\u00ec h\u1ea1n trong v\u00f2ng 24h ph\u1ea3i ph\u1ea3n h\u1ed3i l\u1ea1i email t\u1eeb kh\u00e1ch h\u00e0ng. Ph\u00ed t\u1ed5n (h\u1eefu h\u00ecnh v\u00e0 v\u00f4 h\u00ecnh) cho vi\u1ec7c n\u00e0y ch\u1eafc ch\u1eafn \u00edt h\u01a1n r\u1ea5t nhi\u1ec1u khi b\u1ea1n m\u1ea5t m\u1ed9t kh\u00e1ch h\u00e0ng.<br \/>\n\u0110\u00f3 l\u00e0 nh\u1eefng g\u00ec t\u00f4i th\u1ea5y v\u00e0 \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh v\u1ec1 vi\u1ec7c t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam hi\u1ec7n nay. C\u00f2n b\u1ea1n, b\u1ea1n ngh\u0129 sao v\u1ec1 th\u1ef1c tr\u1ea1ng t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd v\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n ch\u00fang?<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1i ni\u1ec7m Marketing 4.0 kh\u00f4ng c\u00f2n xa l\u1ea1 v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi, ph\u01b0\u01a1ng ph\u00e1p marketing n\u00e0y k\u1ebft h\u1ee3p t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u00e1y m\u00f3c \u0111\u1ec3 k\u1ebft n\u1ed1i ng\u01b0\u1eddi v\u1edbi con ng\u01b0\u1eddi.\u00a0 Vai tr\u00f2 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 trung t\u00e2m, h\u1ecd c\u00f3 quy\u1ec1n h\u01a1n, mu\u1ed1n [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[128,126,74],"tags":[655],"class_list":["post-4854","post","type-post","status-publish","format-standard","hentry","category-chia-se-kien-thuc","category-chuyen-doi-so","category-blog","tag-marketing-skill","no-thumb"],"_links":{"self":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/4854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/comments?post=4854"}],"version-history":[{"count":2,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/4854\/revisions"}],"predecessor-version":[{"id":8942,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/4854\/revisions\/8942"}],"wp:attachment":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media?parent=4854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/categories?post=4854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/tags?post=4854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}