{"id":17497,"date":"2024-05-04T10:49:48","date_gmt":"2024-05-04T03:49:48","guid":{"rendered":"https:\/\/dtmconsulting.vn\/?p=17497"},"modified":"2024-05-04T11:43:25","modified_gmt":"2024-05-04T04:43:25","slug":"xay-dung-long-tin-khach-hang","status":"publish","type":"post","link":"https:\/\/dtmconsulting.vn\/en\/xay-dung-long-tin-khach-hang\/","title":{"rendered":"La\u0300m sao \u0111\u00ea\u0309 x\u00e2y d\u01b0\u0323ng lo\u0300ng tin, s\u01b0\u0323 tin t\u01b0\u01a1\u0309ng \u0111\u00f4\u0301i v\u01a1\u0301i kha\u0301ch ha\u0300ng?"},"content":{"rendered":"<p>Trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay, vi\u00ea\u0323c x\u00e2y d\u01b0\u0323ng l\u00f2ng tin gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng. Vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin \u0111\u00f2i h\u1ecfi s\u1ef1 cam k\u1ebft, c\u00f4ng vi\u1ec7c h\u1ec7 th\u1ed1ng v\u00e0 t\u01b0\u01a1ng t\u00e1c t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng. T\u01b0\u0300 s\u01b0\u0323 tin t\u01b0\u01a1\u0309ng \u0111\u00f4\u0301i v\u01a1\u0301i doanh nghi\u00ea\u0323p, kha\u0301ch ha\u0300ng se\u0303 l\u01b0\u0323a cho\u0323n va\u0300 mua sa\u0309n ph\u00e2\u0309m cu\u0309a th\u01b0\u01a1ng hi\u00ea\u0323u, c\u00f4ng ty ba\u0323n. V\u00e2\u0323y la\u0300m sao \u0111\u00ea\u0309 ta\u0323o lo\u0300ng tin, s\u01b0\u0323 tin t\u01b0\u01a1\u0309ng \u0111\u00f4\u0301i v\u01a1\u0301i kha\u0301ch ha\u0300ng v\u00ea\u0300 th\u01b0\u01a1ng hi\u00ea\u0323u?<\/p>\n<p>Khi m\u1ed9t c\u00e1 nh\u00e2n c\u1ea3m th\u1ea5y h\u1ecd c\u00f3 th\u1ec3 tuy\u1ec7t \u0111\u1ed1i tin t\u01b0\u1edfng v\u00e0o m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u, h\u1ecd s\u1ebd \u01b0u ti\u00ean l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3 h\u01a1n b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0o kh\u00e1c, v\u00e0 h\u1ecd s\u1ebd c\u00f3 xu h\u01b0\u1edbng b\u1ea3o v\u1ec7 th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3 kh\u1ecfi nh\u1eefng \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c. Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng kinh doanh \u0111\u1ea7y c\u1ea1nh tranh, c\u00e1c c\u00f4ng ty c\u1ea7n h\u1ee3p t\u00e1c v\u1edbi m\u1ecdi \u0111\u1ed1i t\u00e1c c\u00f3 th\u1ec3 \u0111\u1ec3 t\u1ea1o d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng, v\u00ec \u0111i\u1ec1u n\u00e0y l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a h\u1ecd.<\/p>\n<p>N\u00ea\u0301u ba\u0323n \u0111ang quan t\u00e2m va\u0300 mu\u00f4\u0301n ti\u0300m &#8220;l\u01a1\u0300i gia\u0309i&#8221; cho ba\u0300i toa\u0300n tr\u00ean, ha\u0303y theo do\u0303i ba\u0300i vi\u00ea\u0301t na\u0300y cu\u0309a <a href=\"https:\/\/dtmconsulting.vn\/en\/\">DTM Consulting<\/a>.<\/p>\n<h2>1. Hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n<p>\u0110i\u1ec3m kh\u1edfi \u0111\u1ea7u quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 hi\u1ec3u r\u00f5 h\u1ecd \u0111ang t\u00ecm ki\u1ebfm \u0111i\u1ec1u g\u00ec t\u1eeb s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng mu\u0323c ti\u00eau th\u00f4ng qua vi\u1ec7c <a href=\"https:\/\/dtmconsulting.vn\/en\/service\/dich-vu-nghien-cuu-thi-truong\/\">nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, insisght kha\u0301ch ha\u0300ng<\/a> ho\u0103\u0323c th\u00f4ng quan vi\u00ea\u0323c trao \u0111\u00f4\u0309i, giao ti\u00ea\u0301p v\u01a1\u0301i kha\u0301ch ha\u0300ng.<\/p>\n<p><strong>Xem th\u00eam: Di\u0323ch vu\u0323 &#8220;<a href=\"https:\/\/dtmconsulting.vn\/en\/service\/dich-vu-nghien-cuu-thi-truong\/\">Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, insisght kha\u0301ch ha\u0300ng&#8221;<\/a> ho\u0103\u0323c di\u0323ch vu\u0323 &#8220;<a href=\"https:\/\/dtmconsulting.vn\/en\/service\/tu-van-nghien-cuu-thi-truong\/\">T\u01b0 v\u00e2\u0301n, h\u01b0\u01a1\u0301ng d\u00e2\u0303n tri\u00ea\u0309n khai Nghi\u00ean c\u01b0\u0301u thi\u0323 tr\u01b0\u01a1\u0300ng<\/a>&#8221; cu\u0309a <a href=\"https:\/\/dtmconsulting.vn\/en\/\">DTM Consulting<\/a><\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-15321\" src=\"https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-300x169.png\" alt=\"T\u01af V\u1ea4N v\u00e0 H\u01af\u1edaNG D\u1eaaN, TRI\u1ec2N KHAI nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"338\" srcset=\"https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-300x169.png 300w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-1024x576.png 1024w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-768x432.png 768w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-1536x864.png 1536w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-260x146.png 260w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-50x28.png 50w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-133x75.png 133w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang-1200x675.png 1200w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2022\/10\/TU-VAN-va-HUONG-DAN-TRIEN-KHAI-nghien-cuu-thi-truong-khach-hang.png 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2>2. Cung c\u1ea5p gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p<\/h2>\n<p>Sau khi hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n cung c\u1ea5p gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t cho h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u s\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh v\u00e0 kh\u1ea3 n\u0103ng t\u01b0 v\u1ea5n m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh v\u00e0 c\u00f4ng b\u1eb1ng. Vi\u1ec7c cung c\u1ea5p gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p s\u1ebd t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tin t\u01b0\u1edfng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. T\u01b0\u0300 \u0111o\u0301, doanh nghi\u00ea\u0323p se\u0303 x\u00e2y d\u01b0\u0323ng lo\u0300ng tin, s\u01b0\u0323 tin t\u01b0\u01a1\u0309ng t\u01b0\u0300 phi\u0301a kha\u0301ch ha\u0300ng.<\/p>\n<h2>3. Lu\u00f4n gi\u1eef t\u00ednh minh b\u1ea1ch v\u00e0 trung th\u1ef1c<\/h2>\n<p>M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin l\u00e0 t\u00ednh minh b\u1ea1ch v\u00e0 trung th\u1ef1c khi trao \u0111\u00f4\u0309i ho\u0103\u0323c giao ti\u00ea\u0301p v\u01a1\u0301i kha\u0301ch ha\u0300ng. Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao h\u01a1n v\u00e0 c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng h\u01a1n n\u1ebfu b\u1ea1n lu\u00f4n gi\u1eef cho h\u1ecd \u0111\u01b0\u1ee3c th\u00f4ng tin ch\u00ednh x\u00e1c v\u00e0 kh\u00f4ng gi\u1ea5u gi\u1ebfm b\u1ea5t k\u1ef3 \u0111i\u1ec1u g\u00ec. N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra, h\u00e3y \u0111\u1ed1i di\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch trung th\u1ef1c v\u00e0 nhanh ch\u00f3ng.<\/p>\n<p>D\u01b0\u01a1\u0301i \u0111\u00e2y la\u0300 m\u00f4\u0323t s\u00f4\u0301 tr\u01b0\u01a1\u0300ng h\u01a1\u0323p c\u00e2\u0300n l\u01b0u y\u0301 khi pha\u0309n h\u00f4\u0300i kha\u0301ch ha\u0300ng:<\/p>\n<ul>\n<li>\u0110\u1eebng chi\u0309 n\u00f3i: \u201cT\u00f4i kh\u00f4ng bi\u1ebft\u201d\/ &#8220;T\u00f4i kh\u00f4ng ch\u0103\u0301c ch\u0103\u0301n&#8221; n\u00ea\u0301u ba\u0323n th\u01b0\u0323c s\u01b0\u0323 kh\u00f4ng th\u00ea\u0309 tra\u0309 l\u01a1\u0300i\/ gia\u0309i \u0111a\u0301p ngay l\u00e2\u0323p t\u01b0\u0301c \u0111\u00f4\u0301i v\u01a1\u0301i kha\u0301ch ha\u0300ng. Th\u00eam va\u0300o \u0111o\u0301, ha\u0303y \u0111\u00ea\u0309 cho kha\u0301ch ha\u0300ng th\u00e2\u0301y r\u0103\u0300ng du\u0300 ba\u0323n ch\u01b0a ro\u0303\/ ch\u01b0a ch\u0103\u0301c ch\u0103\u0301n nh\u01b0ng ba\u0323n co\u0301 th\u00ea\u0309 ti\u0300m hi\u00ea\u0309u va\u0300 h\u00f4\u0303 tr\u01a1\u0323 kha\u0301ch ha\u0300ng \u0111\u00ea\u0309 hai b\u00ean cu\u0300ng gia\u0309i quy\u00ea\u0301t nh\u01b0 &#8220;T\u00f4i se\u0303 ti\u0300m hi\u00ea\u0309u cho ba\u0323n&#8221;, &#8220;T\u00f4i se\u0303 c\u00f4\u0301 g\u0103\u0301ng ti\u0300m ca\u0301ch x\u01b0\u0309 ly\u0301 s\u01a1\u0301m nh\u00e2\u0301t&#8221;&lt;&#8230;<\/li>\n<li>Ba\u0323n cu\u0303ng n\u00ean \u0111\u01b0a ra m\u00f4\u0323t c\u00e2u tra\u0309 l\u01a1\u0300i ho\u0103\u0323c m\u00f4\u0323t l\u01a1\u0300i h\u01b0\u0301a he\u0323n ro\u0303 ra\u0300ng nh\u01b0 &#8220;T\u00f4i se\u0303 pha\u0309n h\u00f4\u0300i ba\u0323n va\u0300o nga\u0300y mai\/trong 24h ti\u00ea\u0301p theo&#8221;<\/li>\n<li>N\u00ea\u0301u \u0111\u00ea\u0301n li\u0323ch he\u0323n nh\u01b0ng ba\u0323n ch\u01b0a co\u0301 c\u00e2u tra\u0309 l\u01a1\u0300i ho\u0103\u0323c ti\u0300m ra \u0111\u01b0\u01a1\u0323c ph\u01b0\u01a1ng a\u0301n h\u01a1\u0323p ly\u0301, ha\u0303y chia se\u0309 th\u0103\u0309ng th\u0103\u0301n chu\u0301ng v\u01a1\u0301i kha\u0301ch ha\u0300ng. Vi\u0301 du\u0323, &#8220;Khi ch\u00fang ta trao \u0111\u00f4\u0309i tr\u01b0\u01a1\u0301c \u0111o\u0301, t\u00f4i \u0111a\u0303 h\u1ee9a s\u1ebd c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi v\u00e0o bu\u1ed5i tr\u01b0a nh\u01b0ng hi\u00ea\u0323n ta\u0323i do g\u0103\u0323p m\u00f4\u0323t s\u00f4\u0301 v\u00e2\u0301n \u0111\u00ea\u0300 trong vi\u00ea\u0323c k\u00ea\u0301t n\u00f4\u0301i, n\u00ean t\u00f4i v\u00e2\u0303n \u0111ang c\u00f4\u0301 g\u0103\u0301ng k\u00ea\u0301t n\u00f4\u0301i va\u0300 x\u01b0\u0309 ly\u0301 v\u01a1\u0301i b\u00ean nha\u0300 sa\u0309n xu\u00e2\u0301t. T\u00f4i li\u00ean la\u0323c v\u01a1\u0301i ba\u0323n \u0111\u00ea\u0309 ba\u0323n n\u0103\u0301m \u0111\u01b0\u01a1\u0323c ti\u0300nh hi\u0300nh va\u0300 ba\u0323n bi\u1ebft r\u1eb1ng t\u00f4i v\u1eabn ch\u01b0a qu\u00ean b\u1ea1n.\u201d<\/li>\n<\/ul>\n<h2>4. T\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c<\/h2>\n<p>M\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c s\u1ebd gi\u00fap t\u0103ng c\u01b0\u1eddng l\u00f2ng tin t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u1ea1o ra s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao, ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng giao d\u1ecbch th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p. B\u1eb1ng c\u00e1ch n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac v\u00e0 h\u00e0i l\u00f2ng, v\u00e0 s\u1eb5n l\u00f2ng giao d\u1ecbch v\u1edbi b\u1ea1n l\u1ea7n ti\u1ebfp theo.<\/p>\n<p>Xem th\u00eam:<\/p>\n<p><a href=\"https:\/\/dtmconsulting.vn\/en\/7-chien-luoc-xay-dung-long-trung-thanh-khach-hang\/\" rel=\"bookmark\">7 Strategies for Building Customer Loyalty<\/a><\/p>\n<p><a href=\"https:\/\/dtmconsulting.vn\/en\/trai-nghiem-khach-hang-b2b\/\" rel=\"bookmark\">H\u01b0\u1edbng d\u1eabn n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B cho doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam<\/a><\/p>\n<h2>5. H\u00e3y \u0111\u1ed3ng c\u1ea3m<\/h2>\n<p>Khi kh\u00e1ch h\u00e0ng g\u1eb7p tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u00f4\u0301t khi trao \u0111\u00f4\u0309i v\u01a1\u0301i doanh nghi\u00ea\u0323p, th\u01b0\u01a1ng hi\u00ea\u0323u c\u00f3 th\u1ec3 g\u00e2y t\u1ed5n h\u1ea1i l\u1edbn \u0111\u1ebfn l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, <a href=\"https:\/\/news.gallup.com\/businessjournal\/760\/sorry-seems-hardest-word.aspx\" target=\"_blank\" rel=\"noopener\" aria-label=\"gi\u1ea3m m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng t\u1edbi 2\/3 - m\u1edf trong tab m\u1edbi\" data-uw-rm-ext-link=\"\">l\u00e0m gi\u1ea3m t\u1edbi 2\/3 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>. Th\u1ec3 hi\u1ec7n s\u01b0\u0323 \u0111\u00f4\u0300ng ca\u0309m v\u01a1\u0301i kha\u0301ch ha\u0300ng c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi mua h\u00e0ng v\u01b0\u1ee3t qua s\u1ef1 th\u1ea5t v\u1ecdng khi mua h\u00e0ng. Trong tr\u01b0\u01a1\u0300ng h\u01a1\u0323p na\u0300y, doanh nghi\u00ea\u0323p n\u00ean<\/p>\n<ul>\n<li>L\u1eafng nghe v\u00e2\u0301n \u0111\u00ea\u0300 TH\u01af\u0323C S\u01af\u0323 khi\u00ea\u0301n kh\u00e1ch h\u00e0ng kh\u00f4ng ha\u0300i lo\u0300ng.<\/li>\n<li>\u0110\u01b0a ra l\u1eddi xin l\u1ed7i ch\u00e2n th\u00e0nh NG\u00c2Y L\u00c2\u0323P T\u01af\u0301C v\u00e0 \u0111\u1ec1 ngh\u1ecb s\u1eeda ch\u1eefa sai l\u1ea7m.<\/li>\n<li>Ca\u0301c doanh nghi\u00ea\u0323p, th\u01b0\u01a1ng hi\u00ea\u0323u n\u00ean co\u0301 m\u00f4\u0323t quy tri\u0300nh ch\u0103m so\u0301c va\u0300 x\u01b0\u0309 ly\u0301 ca\u0301c v\u00e2\u0301n \u0111\u00ea\u0300 x\u00e2\u0301u xa\u0309y ra.<\/li>\n<li>\u0110\u1ec3 l\u1ea1i cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c r\u1eb1ng h\u1ecd \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t th\u1ecfa thu\u1eadn t\u1ed1t h\u01a1n so v\u1edbi ban \u0111\u1ea7u, cho d\u00f9 \u0111\u00f3 l\u00e0 ho\u00e0n l\u1ea1i ti\u1ec1n hay thay th\u1ebf.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-16491 size-full lazyload\" data-src=\"https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2023\/11\/Social-listening.jpg\" alt=\"Social listening\" width=\"563\" height=\"317\" data-srcset=\"https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2023\/11\/Social-listening.jpg 563w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2023\/11\/Social-listening-300x169.jpg 300w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2023\/11\/Social-listening-260x146.jpg 260w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2023\/11\/Social-listening-50x28.jpg 50w, https:\/\/dtmconsulting.vn\/wp-content\/uploads\/2023\/11\/Social-listening-133x75.jpg 133w\" data-sizes=\"(max-width: 563px) 100vw, 563px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 563px; --smush-placeholder-aspect-ratio: 563\/317;\" \/><\/p>\n<h2>6. Nh\u00e2\u0323n l\u00f4\u0303i m\u00f4\u0323t ca\u0301ch ki\u0323p th\u01a1\u0300i<\/h2>\n<ul>\n<li>G\u1eedi sai s\u1ea3n ph\u1ea9m.<\/li>\n<li>Kh\u00e1ch h\u00e0ng b\u1ecb t\u00ednh ti\u1ec1n sai.<\/li>\n<li>M\u1ed9t l\u00f4 h\u00e0ng kh\u00f4ng ch\u1ee9a s\u1ed1 l\u01b0\u1ee3ng \u0111\u1eb7t h\u00e0ng.<\/li>\n<li>&#8230;.<\/li>\n<\/ul>\n<p>B\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean n\u00e0o, ngay c\u1ea3 nh\u1eefng nh\u00e2n vi\u00ean ch\u0103m ch\u1ec9, c\u00f3 hi\u1ec7u su\u1ea5t cao \u0111\u1ec1u c\u00f3 th\u1ec3 m\u1eafc l\u1ed7i. Ch\u00ednh nh\u1eefng h\u00e0nh \u0111\u1ed9ng b\u1ea1n th\u1ef1c hi\u1ec7n sau sai l\u1ea7m c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn nh\u1ea5t \u0111\u1ebfn ni\u1ec1m tin v\u00e0 s\u1ef1 tin c\u1eady c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>H\u00e2\u0300u h\u00ea\u0301t ca\u0301c doanh nghi\u00ea\u0323p th\u01b0\u01a1\u0300ng khi\u00ea\u0301n kha\u0301ch ha\u0300ng th\u00e2\u0301t vo\u0323ng h\u01a1n khi ho\u0323 kh\u00f4ng \u0111\u01b0a ra m\u00f4\u0323t l\u01a1\u0300i xin l\u00f4\u0303i ho\u0103\u0323c nh\u00e2\u0323n l\u00f4\u0303i ki\u0323p th\u01a1\u0300i. B\u00ean ca\u0323nh vi\u00ea\u0323c ti\u0300m ca\u0301ch gia\u0309i quy\u00ea\u0301t v\u00e2\u0301n \u0111\u00ea\u0300, nhi\u00ea\u0300u kha\u0301ch ha\u0300ng mong mu\u00f4\u0301n ho\u0103\u0323c ky\u0300 vo\u0323ng nhi\u00ea\u0300u h\u01a1n va\u0300o tha\u0301i \u0111\u00f4\u0323 va\u0300 pha\u0309n \u01b0\u0301ng cu\u0309a doanh nghi\u00ea\u0323p khi xa\u0309y ra v\u00e2\u0301n \u0111\u00ea\u0300 \u0111o\u0301.<\/p>\n<p>V\u00e2\u0323y n\u00ean, h\u00e2\u0300u h\u00ea\u0301t kha\u0301ch ha\u0300ng co\u0301 th\u00ea\u0309 ch\u00e2\u0301p nh\u00e2\u0323n sai so\u0301t t\u01b0\u0300 doanh nghi\u00ea\u0323p n\u00ea\u0301u doanh nghi\u00ea\u0323p th\u01b0\u0300a nh\u00e2\u0323n sai l\u00e2\u0300m \u0111o\u0301 va\u0300 nhanh cho\u0301ng \u0111\u01b0a ra m\u00f4\u0323t ph\u01b0\u01a1ng a\u0301n gia\u0309i quy\u00ea\u0301t \u00f4\u0309n tho\u0309a va\u0300 h\u01a1\u0323p ly\u0301. M\u1ed9t l\u1eddi xin l\u1ed7i\/nh\u00e2\u0323n l\u00f4\u0303i ch\u00e2n th\u00e0nh v\u00e0 gi\u1ea3i ph\u00e1p s\u1eeda ch\u1eefa sai l\u1ea7m l\u00e0 m\u1ed9t ph\u1ea7n tr\u1ecdng t\u00e2m trong vi\u00ea\u0323c giao ti\u00ea\u0301p va\u0300 duy tri\u0300 m\u00f4\u0301i quan h\u00ea\u0323 v\u01a1\u0301i kha\u0301ch ha\u0300ng.<\/p>\n<p>Xem th\u00eam: <a href=\"https:\/\/dtmconsulting.vn\/en\/khao-sat-khach-hang-dich-vu\/\" rel=\"bookmark\">M\u1eabu c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u2013 Customer Service Survey (c\u1eadp nh\u1eadt 2023)<\/a><\/p>\n<h2>7.\u00a0Th\u1ef1c hi\u1ec7n \u0111\u00fang l\u1eddi h\u1ee9a<\/h2>\n<p>C\u00e1c th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e1ng tin c\u1eady s\u1ebd h\u00e0nh \u0111\u1ed9ng theo nh\u1eefng l\u1eddi h\u1ee9a m\u00e0 h\u1ecd \u0111\u00e3 \u0111\u01b0a ra. H\u01a1n m\u1ed9t n\u1eeda,\u00a0<a href=\"https:\/\/www.edelman.com\/sites\/g\/files\/aatuss191\/files\/2019-06\/2019_edelman_trust_barometer_special_report_in_brands_we_trust.pdf\" target=\"_blank\" rel=\"noopener\" aria-label=\"56% kh\u00e1ch h\u00e0ng - m\u1edf trong tab m\u1edbi\" data-uw-rm-ext-link=\"\">56% kh\u00e1ch h\u00e0ng<\/a>, tin r\u1eb1ng c\u00f3 qu\u00e1 nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u t\u1eadn d\u1ee5ng c\u00e1c v\u1ea5n \u0111\u1ec1 x\u00e3 h\u1ed9i \u0111\u1ec3 th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng m\u00e0 kh\u00f4ng tu\u00e2n theo. Nh\u1eefng c\u00f4ng ty th\u1ef1c hi\u1ec7n t\u1ed1t l\u1eddi h\u1ee9a s\u1ebd n\u1ed5i b\u1eadt h\u01a1n so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh b\u1eb1ng c\u00e1ch t\u00f4n tr\u1ecdng l\u1eddi h\u1ee9a c\u1ee7a h\u1ecd.<\/p>\n<p>Dove, m\u1ed9t c\u00f4ng ty c\u1ee7a Unilever, l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 m\u1ed9t doanh nghi\u1ec7p \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u00fang l\u1eddi h\u1ee9a trong m\u1ed9t chi\u1ebfn d\u1ecbch marketing. Chi\u1ebfn d\u1ecbch Dove Men + Care c\u1ee7a h\u1ecd nh\u1eb1m t\u00f4n vinh nh\u1eefng ng\u01b0\u1eddi cha. C\u00f4ng ty s\u1ed1ng theo tri\u1ebft l\u00fd n\u00e0y b\u1eb1ng c\u00e1ch <a href=\"https:\/\/www.dove.com\/us\/en\/men-care\/paternity-leave.html?utm_medium=cpc&amp;utm_source=google&amp;utm_campaign=Always+On_CN000557_LV5_CH2215_BH0953_US_Cat-Campaign-Paternity+Leave-BMM&amp;utm_term=++paternity++leave&amp;gclsrc=aw.ds&amp;&amp;gclid=Cj0KCQiA8dH-BRD_ARIsAC24umYOHb0aOWzagNW4itJlKVVL-ZRsGETdrC9LM8eFgDGVHv2jmZV3oIcaAuAuEALw_wcB\" target=\"_blank\" rel=\"noopener\" aria-label=\"\u0111\u1ec1 ngh\u1ecb v\u00e0 v\u1eadn \u0111\u1ed9ng cho vi\u1ec7c ngh\u1ec9 sinh con - m\u1edf trong m\u1ed9t tab m\u1edbi\" data-uw-rm-ext-link=\"\">\u0111\u1ec1 ngh\u1ecb v\u00e0 \u1ee7ng h\u1ed9 vi\u1ec7c ngh\u1ec9 sinh con<\/a><\/p>\n<p>X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec l\u00f2ng tin v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh \u0111\u01a1n gi\u1ea3n, nh\u01b0ng n\u00f3 l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 th\u00e0nh c\u00f4ng trong kinh doanh. B\u1eb1ng c\u00e1ch hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p, duy tr\u00ec t\u00ednh minh b\u1ea1ch v\u00e0 trung th\u1ef1c, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c, duy tr\u00ec giao ti\u1ebfp \u0111\u1ecbnh k\u1ef3, v\u00e0 thu th\u1eadp ph\u1ea3n h\u1ed3i, b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc v\u00e0 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng trong vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c n\u00e0y v\u00e0o kinh doanh c\u1ee7a m\u00ecnh!<\/p>\n<h2>8. Ti\u0300m ki\u00ea\u0301m s\u01b0\u0323 giu\u0301p \u0111\u01a1\u0303 t\u01b0\u0300 b\u00ean ngoa\u0300i<\/h2>\n<p>Cu\u00f4\u0301i cu\u0300ng, n\u00ea\u0301u ba\u0323n th\u01b0\u0323c s\u01b0\u0323 \u0111ang ca\u0309m th\u00e2\u0301y b\u00ea\u0301 t\u0103\u0301c ho\u0103\u0323c kh\u00f4ng co\u0301 ph\u01b0\u01a1ng h\u01b0\u01a1\u0301ng gia\u0309i quy\u00ea\u0301t khi kha\u0301ch ha\u0300ng cu\u0309a ba\u0323n \u0111ang m\u00e2\u0301t d\u00e2\u0300n s\u01b0\u0323 tin t\u01b0\u01a1\u0309ng \u0111\u00f4\u0301i v\u01a1\u0301i doanh nghi\u00ea\u0323p, th\u01b0\u01a1ng hi\u00ea\u0323u thi\u0300 \u0111a\u0303 \u0111\u00ea\u0301n lu\u0301c ba\u0323n n\u00ean ti\u0300m ki\u00ea\u0301m s\u01b0\u0323 giu\u0301p \u0111\u01a1\u0303 t\u01b0\u0300 b\u00ean ngoa\u0300i &#8211; nh\u01b0\u0303ng ng\u01b0\u01a1\u0300i co\u0301 chuy\u00ean m\u00f4n, kinh nghi\u00ea\u0323m va\u0300 go\u0301c nhi\u0300n kha\u0301ch quan, \u0111a chi\u00ea\u0300u.<\/p>\n<p>Ta\u0323i Vi\u00ea\u0323t Nam, hi\u00ea\u0323n \u0111ang co\u0301 r\u00e2\u0301t nhi\u00ea\u0300u ca\u0301c di\u0323ch vu\u0323 h\u00f4\u0303 tr\u01a1\u0323 cho ba\u0323n va\u0300 doanh nghi\u00ea\u0323p cu\u0309a ba\u0323n nh\u01b0 thu\u00ea chuy\u00ean gia t\u01b0 v\u00e2\u0301n (marketing consultants\/expert) ho\u0103\u0323c ti\u0300m ki\u00ea\u0301m ca\u0301c <a href=\"https:\/\/dtmconsulting.vn\/en\/co-van-chien-luoc-marketing\/\">nha\u0300 c\u00f4\u0301 v\u00e2\u0301n marketing (marketing mentor)<\/a> ho\u0103\u0323c n\u00ea\u0301u ba\u0323n co\u0301 nhi\u00ea\u0300u ng\u00e2n sa\u0301ch h\u01a1n, ba\u0323n co\u0301 th\u00ea\u0309 ti\u0300m ki\u00ea\u0301m ph\u01b0\u01a1ng a\u0301n t\u01b0\u0300 nh\u01b0\u0303ng c\u00f4ng ty cung c\u00e2\u0301p di\u0323ch vu\u0323 (agency) ho\u0103\u0323c c\u00f4ng ty t\u01b0 v\u00e2\u0301n (consulting firm).<\/p>\n<p>N\u00ea\u0301u ba\u0323n quan t\u00e2m, hi\u00ea\u0323n DTM Consulting chu\u0301ng t\u00f4i \u0111ang cung c\u00e2\u0301p ca\u0309 2 nho\u0301m di\u0323ch vu\u0323 h\u00f4\u0303 tr\u01a1\u0323 doanh nghi\u00ea\u0323p, ca\u0301 nh\u00e2n kinh doanh k\u00ea\u0309 tr\u00ean (1) Di\u0323ch vu\u0323 t\u01b0 v\u00e2\u0301n marketing va\u0300 (2) Chuy\u00ean gia t\u01b0 v\u00e2\u0301n, c\u00f4\u0301 v\u00e2\u0301n doanh nghi\u00ea\u0323p.<\/p>\n<p>DTM Consulting l\u00e0 m\u1ed9t c\u00f4ng ty t\u01b0 v\u1ea5n chuy\u00ean v\u1ec1 marketing v\u00e0 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, v\u1edbi s\u1ee9 m\u1ec7nh l\u00e0 cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p marketing nh\u0103\u0300m x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n th\u01b0\u01a1ng hi\u1ec7u, doanh nghi\u00ea\u0323p m\u00f4\u0323t ca\u0301ch b\u00ea\u0300n v\u01b0\u0303ng.\u00a0 V\u1edbi \u0111\u1ed9i ng\u0169 chuy\u00ean gia gi\u00e0u kinh nghi\u1ec7m, chuy\u00ean m\u00f4n v\u00e0 s\u1ef1 cam k\u1ebft, \u0111\u00f4\u0300ng ha\u0300nh cu\u0300ng kh\u00e1ch h\u00e0ng, DTM Consulting \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c \u0111\u1ed3ng h\u00e0nh c\u00f9ng nhi\u1ec1u doanh nghi\u1ec7p t\u1eeb c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nhau ta\u0323i Vi\u00ea\u0323t Nam.<\/p>\n<h3>D\u1ecbch v\u1ee5 c\u1ee7a DTM Consulting<\/h3>\n<ul>\n<li>1. <a href=\"https:\/\/dtmconsulting.vn\/en\/service\/tu-van-marketing\/\">T\u01b0 v\u1ea5n chi\u00ea\u0301n l\u01b0\u01a1\u0323c marketing,<\/a> th\u01b0\u01a1ng hi\u00ea\u0323u: DTM Consulting cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 t\u01b0 v\u1ea5n chi\u1ebfn l\u01b0\u1ee3c, t\u01b0 v\u00e2\u0301n th\u01b0\u01a1ng hi\u00ea\u0323u \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c marketing hi\u1ec7u qu\u1ea3 nh\u1ea5t. T\u1eeb vi\u1ec7c ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch ti\u1ebfp th\u1ecb v\u00e0 th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3ng c\u00e1o, DTM Consulting \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed7i chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec1u \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u1ed1i \u01b0u h\u00f3a cho t\u1eebng doanh nghi\u1ec7p c\u1ee5 th\u1ec3.<\/li>\n<li>2. Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, kh\u00e1ch h\u00e0ng: V\u1edbi s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng v\u00e0 kh\u1ea3 n\u0103ng n\u1eafm b\u1eaft c\u00e1c insight quan tr\u1ecdng, DTM Consulting cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng. Chu\u0301ng t\u00f4i s\u1eed d\u1ee5ng k\u00ea\u0301t h\u01a1\u0323p \u0111a da\u0323ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u ti\u00ean ti\u1ebfn \u0111\u1ec3 ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng m\u1ed9t c\u00e1ch chi ti\u1ebft v\u00e0 to\u00e0n di\u1ec7n. Nh\u1edd \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 nh\u1eadn ra nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi v\u00e0 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t kinh doanh c\u1ee7a m\u00ecnh.<\/li>\n<li>3. N\u1eafm b\u1eaft insight kh\u00e1ch h\u00e0ng: Chu\u0301ng t\u00f4i kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u, m\u00e0 c\u00f2n t\u1ea1o ra nh\u1eefng insight s\u00e2u s\u1eafc v\u1ec1 h\u00e0nh vi v\u00e0 tha\u0301i \u0111\u00f4\u0323 c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau v\u00e0 t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<p>V\u1edbi s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng v\u00e0 kh\u1ea3 n\u0103ng n\u1eafm b\u1eaft c\u00e1c insight quan tr\u1ecdng, DTM Consulting cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng. <strong><a href=\"https:\/\/dtmconsulting.vn\/en\/lien-he\/\">LI\u00caN H\u00ca\u0323<\/a> <\/strong>NGAY \u0111\u00ea\u0309 nh\u00e2\u0323n t\u01b0 v\u00e2\u0301n va\u0300 h\u00f4\u0303 tr\u01a1\u0323 cu\u0309a chu\u0301ng t\u00f4i<\/p>","protected":false},"excerpt":{"rendered":"<p>Trong m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay, vi\u00ea\u0323c x\u00e2y d\u01b0\u0323ng l\u00f2ng tin gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng. Vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin \u0111\u00f2i h\u1ecfi s\u1ef1 cam k\u1ebft, c\u00f4ng vi\u1ec7c h\u1ec7 th\u1ed1ng v\u00e0 t\u01b0\u01a1ng t\u00e1c t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng. [&hellip;]<\/p>","protected":false},"author":20,"featured_media":17501,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[74],"tags":[647,656,719],"class_list":["post-17497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-branding","tag-insights-khach-hang","tag-marketing-mentor",""],"_links":{"self":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/17497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/comments?post=17497"}],"version-history":[{"count":6,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/17497\/revisions"}],"predecessor-version":[{"id":17504,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/17497\/revisions\/17504"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media\/17501"}],"wp:attachment":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media?parent=17497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/categories?post=17497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/tags?post=17497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}