{"id":16726,"date":"2023-12-12T17:43:06","date_gmt":"2023-12-12T10:43:06","guid":{"rendered":"https:\/\/dtmconsulting.vn\/?p=16726"},"modified":"2023-12-12T17:43:06","modified_gmt":"2023-12-12T10:43:06","slug":"trai-nghiem-khach-hang-b2b","status":"publish","type":"post","link":"https:\/\/dtmconsulting.vn\/en\/trai-nghiem-khach-hang-b2b\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B cho doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam"},"content":{"rendered":"
T\u01b0\u01a1ng t\u1ef1 nh\u01b0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2C, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B c\u00e0ng tr\u1edf n\u00ean \u01b0a th\u00edch nhi\u1ec1u h\u01a1n v\u1edbi c\u00e1ch ti\u1ebfp c\u1eadn c\u00e1 nh\u00e2n h\u00f3a. \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1ed1i \u0111a t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng B2B<\/a>, vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c tr\u01b0\u1edbc, trong v\u00e0 sau qu\u00e1 tr\u00ecnh mua s\u1eafm l\u00e0 quan tr\u1ecdng kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn.<\/div>\n
Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B (CX) th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi \u1ea3nh h\u01b0\u1edfng t\u1eeb th\u1ecb tr\u01b0\u1eddng B2C, nh\u01b0ng nh\u1eadn th\u1ee9c r\u1eb1ng c\u00f3 nh\u1eefng y\u1ebfu t\u1ed1 ri\u00eang bi\u1ec7t trong B2B \u0111\u00f2i h\u1ecfi s\u1ef1 c\u00e1 nh\u00e2n h\u00f3a cao h\u01a1n. Trong b\u00e0i vi\u1ebft n\u00e0y c\u1ee7a DTM Consulting, ch\u00fang t\u00f4i s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n:<\/div>\n
1. Hi\u1ec3u r\u00f5 h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi mua B2B v\u00e0 x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng B2B<\/strong><\/a><\/div>\n
2. Gi\u1eef ch\u00e2n v\u00e0 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m r\u1eddi b\u1ecf t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng B2B.<\/div>\n
3. Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng B2B.<\/div>\n
4. \u0110o l\u01b0\u1eddng v\u00e0 so s\u00e1nh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng B2B.<\/div>\n
Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B c\u00f3 ngh\u0129a l\u00e0 m\u1ecdi t\u01b0\u01a1ng t\u00e1c gi\u1eefa doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng, kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ed1 li\u1ec7u m\u00e0 c\u00f2n l\u00e0 tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf, k\u1ef9 thu\u1eadt s\u1ed1 ho\u1eb7c tr\u1ef1c ti\u1ebfp. Trong m\u00f4i tr\u01b0\u1eddng n\u00e0y, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t c\u00e1 nh\u00e2n, m\u00e0 l\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c v\u1edbi nhi\u1ec1u b\u00ean li\u00ean quan. Do \u0111\u00f3, \u0111\u1ed1i v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B, ch\u00fa tr\u1ecdng v\u00e0o t\u01b0\u01a1ng t\u00e1c v\u00e0 th\u1ecfa thu\u1eadn v\u1edbi m\u1ed9t lo\u1ea1t ng\u01b0\u1eddi li\u00ean quan thay v\u00ec ch\u1ec9 m\u1ed9t ng\u01b0\u1eddi c\u00e1 nh\u00e2n nh\u01b0 trong B2C.<\/div>\n

T\u1ea1i sao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B quan tr\u1ecdng?<\/h2>\n
Trong th\u1eddi \u0111\u1ea1i kinh t\u1ebf tr\u1ea3i nghi\u1ec7m hi\u1ec7n nay, s\u1ef1 y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i t\u1eeb kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao. C\u00e1c doanh nghi\u1ec7p v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u00f3 kh\u1ea3 n\u0103ng cung c\u1ea5p tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch s\u1ebd chi\u1ebfm \u01b0u th\u1ebf. \u0110\u1ed1i v\u1edbi B2B CX, vi\u1ec7c n\u00e0y c\u00f3 th\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ee7ng c\u1ed1 m\u1ee9c gi\u1eef ch\u00e2n, n\u00e2ng cao nh\u1eadn th\u1ee9c v\u00e0 ph\u00e1t tri\u1ec3n kinh doanh.<\/div>\n
Chi\u1ebfn l\u01b0\u1ee3c marketing B2B<\/a> n\u00f3i chung v\u00e0 CX n\u00f3i ri\u00eang c\u1ea7n t\u00ednh \u0111\u1ebfn m\u1ecdi giai \u0111o\u1ea1n trong h\u00e0nh tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi mua, t\u1eeb nh\u1eadn th\u1ee9c v\u00e0 c\u00e2n nh\u1eafc \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh v\u00e0 sau \u0111\u00f3 qu\u1ea3ng b\u00e1 sau b\u00e1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng th\u00f4ng tin m\u00e0 ng\u01b0\u1eddi mua c\u1ea7n c\u00f3 s\u1eb5n, kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c cung c\u1ea5p v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a c\u1ea3 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng.<\/div>\n
Kh\u00f4ng c\u00f3 hai tr\u1ea3i nghi\u1ec7m n\u00e0o gi\u1ed1ng nhau, v\u00e0 m\u1ed7i t\u1ed5 ch\u1ee9c c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ed9c \u0111\u00e1o c\u1ee7a m\u00ecnh, c\u1ea3 trong B2B v\u00e0 B2C.<\/div>\n
\"Qu\u1ea3n<\/div>\n

S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B v\u00e0 B2C<\/h2>\n
M\u1eb7c d\u00f9 ng\u01b0\u1eddi ta mong \u0111\u1ee3i r\u1eb1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B s\u1ebd ng\u00e0y c\u00e0ng gi\u1ed1ng v\u1edbi B2C, nh\u01b0ng c\u00e1c th\u01b0\u01a1ng hi\u1ec7u v\u1eabn c\u1ea7n c\u00f3 chi\u1ebfn l\u01b0\u1ee3c\u00a0 marketing B2B ri\u00eang \u0111\u1ec3 th\u00e0nh c\u00f4ng, kh\u00f4ng ch\u1ec9 l\u00e0 sao ch\u00e9p c\u00e1ch ti\u1ebfp c\u1eadn t\u1eeb B2C.<\/div>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B<\/h3>\n
Trong B2B, “kh\u00e1ch h\u00e0ng” th\u01b0\u1eddng bao g\u1ed3m nhi\u1ec1u b\u00ean li\u00ean quan, t\u1ea5t c\u1ea3 \u0111\u1ec1u c\u00f3 nhu c\u1ea7u kh\u00e1c nhau khi x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t. \u0110\u00e2y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c coi l\u00e0 “T\u00e0i kho\u1ea3n” t\u1ed5ng th\u1ec3.<\/div>\n
T\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec1u \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong quy\u1ebft \u0111\u1ecbnh gia h\u1ea1n ho\u1eb7c m\u1edf r\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t \u0111i\u1ec3m quan tr\u1ecdng l\u00e0 hi\u1ec3u r\u1eb1ng t\u00ecnh tr\u1ea1ng t\u1ed5ng th\u1ec3 c\u1ee7a t\u00e0i kho\u1ea3n l\u00e0 k\u1ebft h\u1ee3p, kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n g\u1eb7p \u0111\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch.<\/div>\n
C\u1ea7n l\u01b0u \u00fd r\u1eb1ng c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 m\u1ee5c ti\u00eau kh\u00e1c nhau khi t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n, ho\u1eb7c c\u00f3 k\u1ef3 v\u1ecdng kh\u00e1c nhau v\u1ec1 th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh h\u00e0nh tr\u00ecnh mua s\u1eafm. Do \u0111\u00f3, c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a b\u1ea1n c\u1ea7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi tr\u1ea3i nghi\u1ec7m v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, thay v\u00ec \u00e1p d\u1ee5ng m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn chung cho to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh mua s\u1eafm.<\/div>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2C<\/h3>\n
Trong th\u1ecb tr\u01b0\u1eddng B2C, kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m nh\u1ecf nh\u01b0 gia \u0111\u00ecnh. Vi\u1ec7c t\u1ea1o tr\u1ea3i nghi\u1ec7m \u0111\u00f2i h\u1ecfi b\u00e0i t\u1eadp v\u1ec1 ph\u00e2n kh\u00fac, hi\u1ec3u c\u00e1ch nh\u1eafm m\u1ee5c ti\u00eau \u0111\u1ebfn nhi\u1ec1u kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u1ef1 \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho m\u1ecdi c\u00e1 nh\u00e2n.<\/div>\n
Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2C th\u01b0\u1eddng ng\u1eafn h\u01a1n, v\u00ec c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi s\u1ed1 \u0111\u00f4ng ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1 nh\u00e2n, nh\u01b0 trong B2B. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 t\u01b0\u01a1ng t\u00e1c nhanh ch\u00f3ng v\u00e0 thu\u1eadn ti\u1ec7n, t\u01b0\u01a1ng ph\u1ea3n v\u1edbi c\u00e1ch ti\u1ebfp c\u1eadn B2B trong vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/div>\n

C\u00e1ch n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B<\/h2>\n

1. \u00c1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B<\/h3>\n
\u0110\u1ed5i m\u1edbi k\u1ef9 thu\u1eadt s\u1ed1, s\u1ef1 \u0111\u1ed9c \u0111\u00e1o v\u00e0 vi\u1ec7c cung c\u1ea5p tr\u1ea3i nghi\u1ec7m m\u01b0\u1ee3t m\u00e0 v\u00e0 b\u1ec1n v\u1eefng cho kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng \u0111\u1ec3 v\u01b0\u1ee3t qua \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Trong th\u1ebf gi\u1edbi ng\u00e0y nay, \u0111a d\u1ea1ng trong c\u00e1ch ch\u00fang ta mua s\u1eafm \u0111\u00f2i h\u1ecfi s\u1ef1 linh ho\u1ea1t, v\u00e0 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u nh\u1ea1y b\u00e9n v\u00e0 linh ho\u1ea1t s\u1eb5n l\u00f2ng th\u00edch \u1ee9ng v\u1edbi thay \u0111\u1ed5i \u0111\u1ec3 h\u1ed7 tr\u1ee3 tr\u1ea3i nghi\u1ec7m k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 \u01b0u ti\u00ean cho ng\u01b0\u1eddi mua h\u00e0ng.<\/div>\n
C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 b\u1eb1ng c\u00e1ch m\u1edf r\u1ed9ng c\u01a1 h\u1ed9i cho kh\u00e1ch h\u00e0ng k\u1ebft n\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 nhanh ch\u00f3ng t\u01b0\u01a1ng t\u00e1c v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. N\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 email, chatbot, c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c, tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn v\u00e0 trang web c\u1ee7a b\u1ea1n, cho ph\u00e9p kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 hi\u1ec7n t\u1ea1i t\u01b0\u01a1ng t\u00e1c th\u00f4ng qua nhi\u1ec1u k\u00eanh m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i. H\u1ecd c\u00f3 th\u1ec3 tham gia v\u00e0o b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o, l\u1ef1a ch\u1ecdn tr\u00f2 chuy\u1ec7n v\u1edbi con ng\u01b0\u1eddi ho\u1eb7c robot, v\u00e0 t\u1ef1 ph\u1ee5c v\u1ee5 th\u00f4ng qua c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c \u0111\u1ec3 c\u00f3 th\u00f4ng tin m\u00e0 h\u1ecd c\u1ea7n.<\/div>\n
\n

\"\u0110\u1ed9c<\/p>\n<\/div>\n

Ngo\u00e0i ra, xem x\u00e9t c\u00e1ch nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0 chuy\u00ean gia s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c trao quy\u1ec1n cho h\u1ecd \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u00e0 \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/div>\n
Tr\u1ecdng t\u00e2m l\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B tr\u00f4i ch\u1ea3y v\u00e0 li\u1ec1n m\u1ea1ch, m\u1ed9t tr\u1ea3i nghi\u1ec7m m\u00e0 chi ph\u00ed v\u00e0 n\u1ed7 l\u1ef1c b\u1ecf ra th\u1ea5p nh\u01b0ng l\u1ea1i \u0111em l\u1ea1i gi\u00e1 tr\u1ecb t\u01b0\u01a1ng t\u00e1c cao.<\/div>\n

2. C\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u1ef1 ph\u1ee5c v\u1ee5<\/h3>\n
V\u1edbi s\u1ef1 \u0111a d\u1ea1ng ng\u00e0y c\u00e0ng l\u1edbn, kh\u00e1ch h\u00e0ng B2B mong \u0111\u1ee3i tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u1eadp trung v\u00e0o h\u1ecd. H\u1ecd mu\u1ed1n tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c gi\u00e1 tr\u1ecb, kh\u00f4ng ch\u1ec9 l\u00e0 ngu\u1ed3n thu nh\u1eadp. T\u1ef1 ph\u1ee5c v\u1ee5 hi\u1ec7u qu\u1ea3 c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng.<\/div>\n
Xem th\u00eam: X\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng B2B \u2013 T\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a><\/strong><\/div>\n

3. L\u1ef1a ch\u1ecdn k\u00eanh ph\u00f9 h\u1ee3p<\/h3>\n
Kh\u00e1ch h\u00e0ng \u0111ang t\u00ecm ki\u1ebfm tr\u1ea3i nghi\u1ec7m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u \u0111\u1eb7c bi\u1ec7t c\u1ee7a h\u1ecd. C\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n cung c\u1ea5p k\u00eanh linh ho\u1ea1t thay v\u00ec h\u1ea1n ch\u1ebf, v\u00ed d\u1ee5 nh\u01b0 email, tin nh\u1eafn v\u0103n b\u1ea3n ho\u1eb7c Twitter, \u0111\u1ec3 \u0111\u00e1p \u1ee9ng mong mu\u1ed1n kh\u00e1c nhau c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o n\u00ean m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng B2B li\u1ec1n m\u1ea1ch v\u00e0 g\u1eafn k\u1ebft h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/div>\n
Xem th\u00eam: K\u00eanh ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m \u2013 Chi\u1ebfn l\u01b0\u1ee3c ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m cho m\u1ecdi doanh nghi\u1ec7p \u2013 V\u00ed d\u1ee5<\/strong><\/a><\/div>\n
\"k\u00eanh<\/div>\n

4. Gi\u1ea3m r\u1eddi b\u1ecf v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng<\/h3>\n
\u0110\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng, b\u1ea1n c\u1ea7n:<\/div>\n