{"id":15952,"date":"2023-07-01T12:07:41","date_gmt":"2023-07-01T05:07:41","guid":{"rendered":"https:\/\/dtmconsulting.vn\/?p=15952"},"modified":"2023-07-03T10:07:28","modified_gmt":"2023-07-03T03:07:28","slug":"khao-sat-khach-hang-dich-vu","status":"publish","type":"post","link":"https:\/\/dtmconsulting.vn\/en\/khao-sat-khach-hang-dich-vu\/","title":{"rendered":"M\u1eabu c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 – Customer Service Survey (c\u1eadp nh\u1eadt 2023)"},"content":{"rendered":"

Vi\u1ec7c tri\u1ec3n khai kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 r\u1ea5t quan tr\u1ecdng. Do t\u00ednh hi\u1ec7u qu\u1ea3 v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi lo\u1ea1i tr\u1ea3i nghi\u1ec7m m\u00e0 b\u1ea1n mang l\u1ea1i cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh<\/p>\n

H\u01a1n 96% kh\u00e1ch h\u00e0ng tin r\u1eb1ng D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c l\u1ef1a ch\u1ecdn v\u00e0 trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. \u0110\u1ed1i v\u1edbi nhi\u1ec1u doanh nghi\u1ec7p, vi\u1ec7c \u0111o l\u01b0\u1eddng Hi\u1ec7u su\u1ea5t D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng. \u0110\u00e2y l\u00e0 n\u01a1i kh\u1ea3o s\u00e1t kh\u00e1ch v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 h\u00e0ng ph\u00e1t huy t\u00e1c d\u1ee5ng. B\u1eb1ng c\u00e1ch n\u1eafm b\u1eaft ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, ch\u00fang cho ph\u00e9p b\u1ea1n t\u00ecm ra nh\u1eefng \u0111i\u1ec3m y\u1ebfu, \u0111i\u1ec3m m\u1ea1nh c\u1ee7a m\u00ecnh trong quy tr\u00ecnh c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch h\u1ecfi tr\u1ef1c ti\u1ebfp kh\u00e1ch h\u00e0ng.<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h2>\n

Ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho m\u1ed9t doanh nghi\u1ec7p nh\u1eb1m m\u1ee5c \u0111\u00edch gi\u00e0nh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng v\u00e0 duy tr\u00ec t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng c\u1ee7a m\u00ecnh.<\/p>\n

1. T\u1ef7 l\u1ec7 r\u1eddi b\u1ecf th\u1ea5p h\u01a1n<\/h3>\n

Ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 th\u01b0\u1eddng xuy\u00ean c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a \u0111\u1ea1i l\u00fd v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty, th\u01b0\u01a1ng hi\u1ec7u. N\u00f3 c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft c\u00e1c truy v\u1ea5n c\u1ee7a h\u1ecd nhanh h\u01a1n v\u00e0 c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng chung c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

2. T\u00ecm c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n<\/h3>\n

C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a> c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra nh\u1eefng khu v\u1ef1c v\u00e0 quy tr\u00ecnh c\u1ea7n c\u1ea3i thi\u1ec7n trong quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n. Cho d\u00f9 \u0111\u00f3 l\u00e0 l\u1ed7i trong s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, kh\u00f4ng c\u00f3 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 \u1edf h\u00e0nh l\u00e0ng, c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n ho\u1eb7c \u0111\u00e0o t\u1ea1o k\u00e9m, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng k\u1ebft qu\u1ea3 ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m\u00a0\u0111\u1ec3 mang l\u1ea1i nh\u1eefng thay \u0111\u1ed5i r\u1ea5t c\u1ea7n thi\u1ebft c\u00f3 th\u1ec3 l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

3. T\u0103ng l\u01b0\u1ee3t gi\u1edbi thi\u1ec7u<\/h3>\n

Khi b\u1ea1n qu\u1ea3n l\u00fd \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc cho kh\u00e1ch h\u00e0ng, h\u1ecd s\u1ebd ghi nh\u1edb.\u00a0C\u00e2n nh\u1eafc ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin cho kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd.\u00a0Kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng s\u1ebd gi\u1edbi thi\u1ec7u doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u1edbi b\u1ea1n b\u00e8, \u0111\u1ed3ng nghi\u1ec7p ho\u1eb7c gia \u0111\u00ecnh c\u1ee7a h\u1ecd.<\/p>\n

4. \u0110\u1eb7t ti\u00eau chu\u1ea9n cao cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h3>\n

Ti\u1ebfn h\u00e0nh Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n theo d\u00f5i m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00fd. L\u00e0m \u0111i\u1ec1u n\u00e0y th\u01b0\u1eddng xuy\u00ean cho ph\u00e9p t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n gi\u1eef ti\u00eau chu\u1ea9n cao v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng t\u1ed1i \u0111a c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

V\u00ed d\u1ee5, m\u1ed9t s\u1ed1 m\u1eabu c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ea7n thi\u1ebft<\/h2>\n

B\u1eaft \u0111\u1ea7u v\u1edbi kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h2>\n

Khi \u0111\u01b0\u1ee3c trang b\u1ecb c\u00e1c c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p, kh\u1ea3o s\u00e1t ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n v\u00e0\u00a0 vi\u1ec7c ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 c\u1ee7a ch\u00fang c\u0169ng v\u1eady. C\u00f3 m\u1ed9t s\u1ed1 m\u1eb9o b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m theo \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ee7a Kh\u1ea3o s\u00e1t ph\u1ea3n h\u1ed3i\u00a0c\u1ee7a kh\u00e1ch h\u00e0ng .<\/p>\n

X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau kh\u1ea3o s\u00e1t<\/strong><\/h3>\n

S\u1ebd ch\u1eb3ng \u00edch g\u00ec khi th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 n\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft m\u00ecnh \u0111ang c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec v\u1edbi ch\u00fang ho\u1eb7c ph\u1ea3i l\u00e0m g\u00ec v\u1edbi c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi. Do \u0111\u00f3, x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u1eb7t m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 ti\u00ean quy\u1ebft h\u00e0ng \u0111\u1ea7u cho b\u1ea5t c\u1ee9 d\u1ef1 \u00e1n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng<\/a>, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/a> n\u00e0o.\u00a0Xem th\u00eam b\u00e0i vi\u1ebft X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u marketing sao cho hi\u1ec7u qu\u1ea3<\/a> c\u1ee7a DTM Consulting \u0111\u1ec3 n\u1eafm \u0111\u01b0\u1ee3c n\u00ean thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau nghi\u00ean c\u1ee9u, kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng ra sao cho h\u1ee3p l\u00fd.<\/p>\n

X\u00e1c \u0111\u1ecbnh th\u1eddi gian, quy m\u00f4 kh\u1ea3o s\u00e1t<\/strong><\/h3>\n

M\u1ed9t \u0111i\u1ec1u quan tr\u1ecdng kh\u00e1c \u0111\u00f3 l\u00e0 x\u00e1c \u0111\u1ecbnh th\u1eddi gian v\u00e0 quy m\u00f4 c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t. N\u1ebfu kh\u00f4ng, cu\u1ed9c kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n s\u1ebd kh\u00f4ng hi\u1ec7u qu\u1ea3. N\u1ebfu cu\u1ed9c kh\u1ea3o s\u00e1t di\u1ec5n ra trong th\u1eddi gian qu\u00e1 d\u00e0i th\u00ec c\u00f3 th\u1ec3 k\u1ebft qu\u1ea3 nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng c\u00f2n t\u00ednh k\u1ecbp th\u1eddi. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu th\u1eddi gian kh\u1ea3o s\u00e1t qu\u00e1 ng\u1eafn, b\u1ea1n s\u1ebd kh\u00f3 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng m\u1eabu c\u1ea7n kh\u1ea3o s\u00e1t ho\u1eb7c ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a b\u1ea3ng c\u00e2u h\u1ecfi thu v\u1ec1 do th\u1eddi gian qu\u00e1 g\u1ea5p g\u00e1p.<\/p>\n

Ngo\u00e0i ra, s\u1ed1 l\u01b0\u1ee3ng m\u1eabu v\u00e0 ph\u1ea1m vi kh\u1ea3o s\u00e1t c\u0169ng r\u1ea5t quan tr\u1ecdng. Kh\u1ea3o s\u00e1t bao nhi\u00eau th\u00ec \u0111\u1ee7 \u0111\u1ed9 \u0111\u1ea1i di\u1ec7n cho kh\u00e1ch h\u00e0ng? N\u00ean \u01b0u ti\u00ean kh\u1ea3o s\u00e1t \u1edf nh\u1eefng khu v\u1ef1c n\u00e0o? R\u1ea5t kh\u00f3 \u0111\u1ec3 m\u1ed9t d\u1ef1 \u00e1n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 kh\u1ea3o s\u00e1t h\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng do c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p lu\u00f4n c\u00f3 h\u1ea1n.<\/p>\n

Hi\u1ec7n nay, DTM Cosnsulting \u0111ang cung c\u1ea5p D\u1ecbch v\u1ee5 T\u01af V\u1ea4N v\u00e0 H\u01af\u1edaNG D\u1eaaN, TRI\u1ec2N KHAI nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, kh\u00e1ch h\u00e0ng<\/a>. N\u1ebfu b\u1ea1n \u0111ang b\u0103n kho\u0103n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y v\u00e0 c\u1ea7n t\u01b0 v\u1ea5n t\u1eeb chuy\u00ean gia t\u1ea1i DTM Consulting, h\u00e3y CONTACT<\/a> ngay v\u1edbi ch\u00fang t\u00f4i!<\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u00a0– C\u00e2u h\u1ecfi v\u1edbi T\u00f9y ch\u1ecdn tr\u1ea3 l\u1eddi “C\u00f3” ho\u1eb7c “Kh\u00f4ng”<\/h3>\n

1. \u0110\u1ea1i di\u1ec7n c\u1ee7a ch\u00fang t\u00f4i c\u00f3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n h\u00e0i l\u00f2ng kh\u00f4ng?
\n2. \u0110\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u00e2n thi\u1ec7n v\u00e0 h\u1eefu \u00edch kh\u00f4ng?
\n3. B\u1ea1n c\u00f3 th\u1ea5y li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i d\u1ec5 d\u00e0ng kh\u00f4ng?
\n4. \u0110\u1ea1i di\u1ec7n D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i c\u00f3 am hi\u1ec3u kh\u00f4ng?
\n5. V\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ch\u01b0a?<\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5\u00a0– C\u00e2u h\u1ecfi v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n

\"\"<\/p>\n

6. B\u1ea1n h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 do \u0111\u1ea1i l\u00fd c\u1ee7a ch\u00fang t\u00f4i cung c\u1ea5p nh\u01b0 th\u1ebf n\u00e0o?
\n7. Vui l\u00f2ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng t\u1ed5ng th\u1ec3 c\u1ee7a b\u1ea1n v\u1edbi \u0110\u1ea1i l\u00fd D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i
\n8. D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a b\u1ea1n t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o?
\n9. B\u1ea1n cho bi\u1ebft th\u00e0nh vi\u00ean nh\u00f3m d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i hi\u1ec3u bi\u1ebft \u0111\u1ebfn m\u1ee9c n\u00e0o?
\n10. D\u1ef1a tr\u00ean t\u01b0\u01a1ng t\u00e1c g\u1ea7n \u0111\u00e2y c\u1ee7a b\u1ea1n v\u1ec1 (ch\u00e8n s\u1ef1 c\u1ed1), b\u1ea1n h\u00e0i l\u00f2ng hay kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi t\u00f9y ch\u1ecdn t\u1ef1 tr\u1ee3 gi\u00fap nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 – C\u00e2u h\u1ecfi d\u1ef1a tr\u00ean l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n

11. Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1-10, kh\u1ea3 n\u0103ng b\u1ea1n gi\u1edbi thi\u1ec7u c\u00f4ng ty ch\u00fang t\u00f4i cho b\u1ea1n b\u00e8, gia \u0111\u00ecnh ho\u1eb7c \u0111\u1ed3ng nghi\u1ec7p l\u00e0 bao nhi\u00eau?
\n12. Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1-10, kh\u1ea3 n\u0103ng b\u1ea1n s\u1ebd mua h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i l\u1ea7n n\u1eefa l\u00e0 bao nhi\u00eau?
\n13. Tr\u00ean thang \u0111i\u1ec3m t\u1eeb 1-10, kh\u1ea3 n\u0103ng b\u1ea1n s\u1ebd gi\u1edbi thi\u1ec7u ch\u00fang t\u00f4i cho nh\u1eefng ng\u01b0\u1eddi gi\u1ed1ng b\u1ea1n l\u00e0 bao nhi\u00eau?
\n14. B\u1ea1n s\u1ebd n\u00f3i g\u00ec v\u1edbi ai \u0111\u00f3 h\u1ecfi v\u1ec1 ch\u00fang t\u00f4i?
\n15. C\u00f2n \u0111i\u1ec1u g\u00ec kh\u00e1c m\u00e0 b\u1ea1n mu\u1ed1n ch\u00fang t\u00f4i bi\u1ebft kh\u00f4ng?<\/p>\n

\"M\u1eabu<\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5\u00a0– C\u00e2u h\u1ecfi g\u00f3p \u00fd c\u1ea3i thi\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n

Cu\u1ed1i c\u00f9ng, sau cu\u1ed1i m\u1ed7i b\u1ea3ng c\u00e2u h\u1ecfi xin \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, h\u00e3y nh\u1edb h\u1ecfi th\u00eam \u00fd ki\u1ebfn g\u00f3p \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ec \u0111\u00e2y th\u01b0\u1eddng l\u00e0 m\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a b\u1ea5t c\u1ee9 d\u1ef1 \u00e1n kh\u1ea3o s\u00e1t n\u00e0o.<\/p>\n

16. Theo b\u1ea1n, ch\u00fang t\u00f4i c\u1ea7n thay \u0111\u1ed5i ho\u1eb7c c\u1ea3i thi\u1ec7n \u0111i\u1ec1u g\u00ec \u0111\u1ec3 ph\u1ee5c v\u1ee5 b\u1ea1n t\u1ed1t h\u01a1n?
\n17. B\u1ea1n c\u00f3 s\u1eb5n s\u00e0ng tham gia chia s\u1ebb \u00fd ki\u1ebfn c\u1ee7a b\u1ea1n v\u00e0o nh\u1eefng l\u1ea7n xin \u00fd ki\u1ebfn ti\u1ebfp theo c\u1ee7a ch\u00fang t\u00f4i?<\/p>\n

M\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 c\u1ea7n l\u01b0u \u00fd khi kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h2>\n

T\u00ednh minh b\u1ea1ch<\/h3>\n

Trong khi ti\u1ebfn h\u00e0nh Kh\u1ea3o s\u00e1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u00e3y n\u00f3i r\u00f5 \u00fd \u0111\u1ecbnh c\u1ee7a b\u1ea1n v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 cho h\u1ecd bi\u1ebft s\u1ebd m\u1ea5t bao l\u00e2u \u0111\u1ec3 ho\u00e0n th\u00e0nh kh\u1ea3o s\u00e1t. Nh\u01b0 v\u1eady, s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng n\u1eafm b\u1eaft v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c h\u1ecd s\u1ebd m\u1ea5t bao l\u00e2u th\u1eddi gian. N\u1ebfu kh\u00f4ng, r\u1ea5t c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c b\u1ea1n kh\u00f4ng th\u1ef1c s\u1ef1 trung th\u1ef1c. Ngo\u00e0i ra, \u0111\u00f4i khi, do th\u1eddi gian kh\u1ea3o s\u00e1t th\u1ef1c t\u1ebf qu\u00e1 l\u00e2u so v\u1edbi ban \u0111\u1ea7u, kh\u00e1ch h\u00e0ng th\u1eadm ch\u00ed c\u00f3 th\u1ec3 c\u00e1u g\u1eaft do h\u1ecd m\u1ea5t th\u1eddi gian l\u00e0m vi\u1ec7c kh\u00e1c. K\u1ebft qu\u1ea3 l\u00e0, c\u1ea3 2 b\u00ean \u0111\u1ec1u m\u1ea5t th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c nh\u01b0ng l\u1ea1i kh\u00f4ng th\u1ec3 ho\u00e0n thi\u1ec7n cu\u1ed9c kh\u1ea3o s\u00e1t.<\/p>\n

Tr\u00e1nh s\u1ef1 m\u1ec7t m\u1ecfi khi kh\u1ea3o s\u00e1t<\/h3>\n

Th\u1eddi gian l\u00e0 qu\u00fd gi\u00e1 \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u01b0\u1eddi v\u00e0 kh\u00f4ng ai mu\u1ed1n d\u00e0nh 20 ph\u00fat \u0111\u1ec3 \u0111i\u1ec1n v\u00e0o m\u1eabu kh\u1ea3o s\u00e1t m\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 kh\u00f4ng mang l\u1ea1i cho h\u1ecd b\u1ea5t k\u1ef3 gi\u00e1 tr\u1ecb t\u1ee9c th\u1eddi n\u00e0o. V\u00ec v\u1eady, h\u00e3y gi\u1eef cho c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n ng\u1eafn g\u1ecdn v\u00e0 \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u00e1ch ch\u1ec9 h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi c\u00f3 li\u00ean quan. Gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng c\u00e2u h\u1ecfi m\u1edf v\u00e0 gi\u00fap ng\u01b0\u1eddi tr\u1ea3 l\u1eddi d\u1ec5 d\u00e0ng th\u00f4ng qua nh\u1eefng \u00fd tr\u1ea3 l\u1eddi g\u1ee3i \u00fd c\u00f3 s\u1eb5n v\u00e0i ph\u00fat. L\u00e0m nh\u01b0 v\u1eady c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng ho\u00e0n th\u00e0nh kh\u1ea3o s\u00e1t.<\/p>\n

Ngo\u00e0i ra, khi l\u1ef1a ch\u1ecdn th\u1eddi \u0111i\u1ec3m kh\u1ea3o s\u00e1t, h\u00e3y t\u00ecm hi\u1ec3u tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng VIP, cao c\u1ea5p. B\u1ea1n n\u00ean ch\u1ecdn nh\u1eefng th\u1eddi \u0111i\u1ec3m c\u00f3 nhi\u1ec1u th\u1eddi gian r\u1ea3nh nh\u01b0ng n\u00ean tr\u00e1nh nh\u1eefng gi\u1edd ngh\u1ec9 ng\u01a1i quan tr\u1ecdng nh\u01b0 bu\u1ed5i tr\u01b0a, bu\u1ed5i t\u1ed1i v\u00e0o gi\u1edd c\u01a1m. Ngo\u00e0i ra, b\u1ea1n c\u0169ng n\u00ean ch\u1ee7 \u0111\u1ed9ng g\u1ecdi tr\u01b0\u1edbc v\u00e0 h\u1eb9n kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc m\u1ed9t l\u1ecbch h\u1eb9n. Nh\u01b0 v\u1eady, b\u1ea1n s\u1ebd t\u1ea1o cho kh\u00e1ch h\u00e0ng s\u1ef1 l\u1ef1a ch\u1ecdn, c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n

\"Ra<\/p>\n

T\u1eadp trung \u0111\u1ed1i t\u01b0\u1ee3ng, m\u1ee5c ti\u00eau c\u1ea7n kh\u1ea3o s\u00e1t<\/h3>\n

M\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 l\u00e0m cho Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 truy c\u1eadp Kh\u1ea3o s\u00e1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch ph\u00e2n ph\u1ed1i kh\u1ea3o s\u00e1t tr\u00ean c\u00e1c k\u00eanh c\u00f3 li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. V\u00ed d\u1ee5: n\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u01b0\u01a1ng t\u00e1c v\u1edbi nh\u00f3m d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n qua tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp tr\u00ean trang web, th\u00ec vi\u1ec7c g\u1eedi kh\u1ea3o s\u00e1t qua SMS s\u1ebd kh\u00f4ng thu h\u00fat \u0111\u01b0\u1ee3c nhi\u1ec1u t\u01b0\u01a1ng t\u00e1c. \u0110\u1ed3ng th\u1eddi, t\u1eadn d\u1ee5ng c\u00e1c k\u00eanh c\u00f3 li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng s\u1ebd khuy\u1ebfn kh\u00edch s\u1ef1 tham gia nhi\u1ec1u h\u01a1n v\u00e0 th\u00fac \u0111\u1ea9y h\u00e0nh \u0111\u1ed9ng t\u1ee9c th\u1eddi nh\u01b0 Google<\/a> t\u00ecm ki\u1ebfm, email, m\u1ea1ng x\u00e3 h\u1ed9i,.<\/p>\n

Th\u1eed nghi\u1ec7m v\u00e0 th\u1eed nghi\u1ec7m<\/h3>\n

Cu\u1ed1i c\u00f9ng, \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t m\u00e0 DTM Consulting mu\u1ed1n nh\u1ea5n m\u1ea1nh \u0111\u1ebfn b\u1ea1n, \u0111\u00f3 l\u00e0 h\u00e3y ki\u1ec3m tra v\u00e0 th\u1eed nghi\u1ec7m b\u1ea3ng c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n tr\u00ean ch\u00ednh nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau b\u1ea1n \u0111\u1ecbnh xin \u00fd ki\u1ebfn. \u0110\u1eeaNG b\u1ecf qua b\u01b0\u1edbc n\u00e0y. N\u00f3 r\u1ea5t quan tr\u1ecdng, n\u1ebfu kh\u00f4ng, b\u1ea1n kh\u00f4ng th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c b\u1ea3ng c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n s\u1ebd h\u1ecfi trong bao l\u00e2u, c\u00f3 v\u01b0\u1edbng m\u1eafc \u1edf \u0111\u00e2u kh\u00f4ng, c\u00e2u n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c \u01b0u ti\u00ean v\u00e0 c\u00e2u n\u00e0o khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu,….<\/p>\n

N\u1ebfu b\u1ea1n c\u1ea3m th\u1ea5y t\u1ef1 th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng nh\u01b0ng b\u1ea1n c\u1ea3m th\u1ea5y ch\u01b0a \u0111\u1ee7 n\u0103ng l\u1ef1c \u0111\u1ec3 t\u1ef1 th\u1ef1c hi\u1ec7n, h\u00e3y g\u1eb7p nh\u1eefng chuy\u00ean gia v\u00e0 \u0111\u1ed9i ng\u0169 chuy\u00ean nghi\u1ec7p t\u01b0 v\u1ea5n cho b\u1ea1n. Khi \u0111\u00f3, DTM Consulting<\/a> c\u00f3 l\u1ebd s\u1ebd h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c b\u1ea1n. T\u1ea1i \u0111\u00e2y, ch\u00fang t\u00f4i s\u1ebd t\u01b0 v\u1ea5n v\u00e0 thi\u1ebft k\u1ebf, tri\u1ec3n khai c\u00e1c cu\u1ed9c nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean nh\u1eefng nhu c\u1ea7u, mong mu\u1ed1n v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ee7a t\u1eebng d\u1ef1 \u00e1n, doanh nghi\u1ec7p.<\/p>\n

Tham kh\u1ea3o th\u00eam D\u1ecaCH V\u1ee4 NGHI\u00caN C\u1ee8U TH\u1eca TR\u01af\u1edcNG, KH\u1ea2O S\u00c1T KH\u00c1CH H\u00c0NG<\/a> c\u1ee7a DTM Consulting ch\u00fang t\u00f4i.<\/p>","protected":false},"excerpt":{"rendered":"

Vi\u1ec7c tri\u1ec3n khai kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 l\u00e0 r\u1ea5t quan tr\u1ecdng. Do t\u00ednh hi\u1ec7u qu\u1ea3 v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi lo\u1ea1i tr\u1ea3i nghi\u1ec7m m\u00e0 b\u1ea1n mang l\u1ea1i cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh H\u01a1n 96% kh\u00e1ch h\u00e0ng tin […]<\/p>","protected":false},"author":20,"featured_media":15989,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"footnotes":""},"categories":[128,74],"tags":[697,679,651],"class_list":["post-15952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se-kien-thuc","category-blog","tag-khao-sat","tag-nghien-cuu-khach-hang","tag-nghien-cuu-thi-truong-tag",""],"_links":{"self":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/15952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/comments?post=15952"}],"version-history":[{"count":6,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/15952\/revisions"}],"predecessor-version":[{"id":15987,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/posts\/15952\/revisions\/15987"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media\/15989"}],"wp:attachment":[{"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/media?parent=15952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/categories?post=15952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dtmconsulting.vn\/en\/wp-json\/wp\/v2\/tags?post=15952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}