{"id":15748,"date":"2022-12-30T11:02:56","date_gmt":"2022-12-30T04:02:56","guid":{"rendered":"https:\/\/dtmconsulting.vn\/?p=15748"},"modified":"2023-05-24T10:36:04","modified_gmt":"2023-05-24T03:36:04","slug":"lap-ke-hoach-khao-sat","status":"publish","type":"post","link":"https:\/\/dtmconsulting.vn\/en\/lap-ke-hoach-khao-sat\/","title":{"rendered":"6 b\u01b0\u1edbc l\u1eadp k\u1ebf ho\u1ea1ch kh\u1ea3o s\u00e1t gi\u00fap b\u1ea1n tr\u00e1nh nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn"},"content":{"rendered":"

S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft v\u00e0 to\u00e0n di\u1ec7n. M\u1ee5c ti\u00eau v\u00e0 k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u ch\u00ednh l\u00e0 ph\u1ee5c v\u1ee5 cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p. C\u00e2u h\u1ecfi \u0111\u1ea7u ti\u00ean v\u00e0 th\u01b0\u1eddng l\u00e0 c\u00e2u h\u1ecfi kh\u00f3 nh\u1ea5t \u0111\u00f3 l\u00e0 \u201cT\u1ea1i sao t\u00f4i th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t n\u00e0y?\u201d. Tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t, b\u1ea1n c\u1ea7n b\u1eaft \u0111\u1ea7u suy ngh\u0129 v\u1ec1 m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t, c\u00e1c m\u1ee5c ti\u00eau, vi\u1ec7c t\u1ea1o c\u00e2u h\u1ecfi v\u00e0 c\u00e1c chi ti\u1ebft quan tr\u1ecdng kh\u00e1c c\u00f3 trong vi\u1ec7c s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p kh\u1ea3o s\u00e1t.<\/span><\/p>\n

Do \u0111\u00f3, b\u1ea1n n\u00ean c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng m\u1ed9t k\u1ebf ho\u1ea1ch kh\u1ea3o s\u00e1t tr\u01b0\u1edbc khi tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng nghi\u00ean c\u1ee9u v\u1ec1 sau. Trong b\u00e0i vi\u1ebft n\u00e0y, DTM Consulting ch\u00fang t\u00f4i mu\u1ed1n chia s\u1ebb v\u1edbi b\u1ea1n 6 b\u01b0\u1edbc l\u1eadp k\u1ebf ho\u1ea1ch kh\u1ea3o s\u00e1t s\u1ebd gi\u00fap b\u1ea1n tr\u00e1nh nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn nh\u1ea5t.<\/span><\/p>\n

X\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t – c\u01a1 s\u1edf \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch<\/h2>\n

\u0110\u1ea7u ti\u00ean, b\u1eaft \u0111\u1ea7u v\u1edbi l\u00fd do T\u1ea0I SAO b\u1ea1n c\u1ea7n l\u1eadp k\u1ebf ho\u1ea1ch kh\u1ea3o s\u00e1t, m\u1ecdi th\u1ee9 b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t k\u1ebf ho\u1ea1ch t\u1ed1t \u0111\u1ec1u \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh t\u1ed1t v\u00e0 h\u1ea1n ch\u1ebf r\u1ee7i ro. B\u00ean c\u1ea1nh m\u1ed9t l\u00fd do, b\u1ea1n bi\u1ebft m\u1ee5c \u0111\u00edch ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t, \u0111\u00f3 l\u00e0 m\u1ed9t \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u tuy\u1ec7t v\u1eddi. V\u00ed d\u1ee5, b\u1ea1n ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t \u0111\u1ec3 hi\u1ec3u nh\u00e2n vi\u00ean b\u1ea1n t\u1ed1t h\u01a1n? Ho\u1eb7c t\u00ecm hi\u1ec3u xem kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang ngh\u0129 g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p?\u00a0<\/span><\/p>\n

X\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch v\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 b\u1ea1n ti\u1ebfn h\u00e0nh cu\u1ed9c kh\u1ea3o s\u00e1t, s\u1ebd gi\u00fap b\u1ea1n trong su\u1ed1t qu\u00e1 tr\u00ecnh kh\u1ea3o s\u00e1t di\u1ec5n ra kh\u00f4ng b\u1ecb \u0111i nh\u1ea7m h\u01b0\u1edbng, h\u1ea1n ch\u1ebf r\u1ee7i ro v\u00e0 th\u1eddi gian.<\/span><\/p>\n

L\u1ef1a ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng tham gia kh\u1ea3o s\u00e1t<\/h2>\n

D\u1ef1a tr\u00ean c\u00e1c m\u1ee5c \u0111\u00edch kh\u1ea3o s\u00e1t, nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau th\u01b0\u1eddng kh\u00e1 r\u00f5 r\u00e0ng, h\u00e3y ch\u1ecdn nh\u1eefng ng\u01b0\u1eddi tham gia c\u00f3 th\u1ec3 \u0111\u1ea1i di\u1ec7n hi\u1ec7u qu\u1ea3 cho d\u00e2n s\u1ed1 n\u00f3i chung.<\/span><\/p>\n

Trong b\u01b0\u1edbc n\u00e0y c\u1ee7a giai \u0111o\u1ea1n l\u1eadp k\u1ebf ho\u1ea1ch, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ti\u00eau ch\u00ed v\u00e0 lo\u1ea1i tr\u1eeb \u0111\u1ec3 ch\u1ecdn \u0111\u01b0\u1ee3c nh\u1eefng ng\u01b0\u1eddi tham gia ph\u00f9 h\u1ee3p \u0111\u01b0a v\u00e0o nh\u00f3m m\u1ee5c ti\u00eau. V\u00ed d\u1ee5, n\u1ebfu b\u1ea1n mu\u1ed1n bi\u1ebft th\u00eam v\u1ec1 c\u00e1ch s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 th\u1ebf n\u00e0o? Nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, hay b\u1ea1n mu\u1ed1n bi\u1ebft th\u00eam nh\u1eefng c\u00e1ch kh\u00e1c nhau m\u00e0 kh\u00e1ch h\u00e0ng \u1edf c\u00e1c nh\u00f3m \u0111\u1ed9 tu\u1ed5i v\u00e0 gi\u1edbi t\u00ednh kh\u00e1c nhau, \u1edf \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c nhau s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m?\u00a0<\/span><\/p>\n

\"L\u1ef1a<\/p>\n

C\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau tham gia kh\u1ea3o s\u00e1t<\/h2>\n

Khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch, nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, nh\u01b0ng l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c h\u1ecd b\u1eb1ng c\u00e1ch t\u1ed1t nh\u1ea5t? C\u00e1ch ph\u1ed5 bi\u1ebfn, v\u00e0 ti\u1ebft ki\u1ec7m ng\u00e2n s\u00e1ch nh\u1ea5t \u0111\u1ec3 g\u1eedi phi\u1ebfu kh\u1ea3o s\u00e1t b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng l\u00e0 g\u1eedi qua email, nh\u01b0ng c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch kh\u00e1c b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng. V\u00ed d\u1ee5:<\/span><\/p>\n